Tom Neser

Clinical Psychologist/Director

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Tom, the founder and co-director of Pain Management and Rehabilitation Services, has over 20 years’ experience in working with different aspects of pain management. He is especially interested in issues arising from the permanent effects of injury, the use of biofeedback for optimising performance, reducing the impact of injury on functioning, stress management and the rehabilitation of head and muscle injury. Tom is the first person in New Zealand to have achieved international certification in the practice of biofeedback. He is currently training in neurofeedback, an approach which has many different applications including helping people who suffer from chronic headaches, fibromyalgia and chronic fatigue. Tom specializes in working with anxiety, depression and post-traumatic stress disorder and regularly does work for ACC Sensitive Claims, the NZ Police and the NZ Military Services in these areas. He has also had training in couples and relationship counselling and consults with surgeons performing bariatric surgery (for weight loss) for the purpose of providing psychological services for clients who have had weight loss surgery.

Tom is a member of the New Zealand Psychological Society, The Pain Society, The New Zealand Society of Hypnosis and is a member of the Biofeedback Certification International Alliance (BCIA).

Maureen Gibbs


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Maureen, a co-director of Pain Management and Rehabilitation Services, has a master’s degree in psychology and a bachelor’s degree in psychotherapy. She is trained in the use of the Hakomi method, a type of psychotherapeutic approach that emphasizes the importance of the connection between the mind and the body. Maureen also has skills in hypnosis, biofeedback and neurofeedback and draws on these approaches when needed. Her main focus, however, is in getting to the root cause of the problem by helping clients uncover and work with the unconscious beliefs that keep them stuck in ways of thinking, feeling, and behaving that no longer serve them. Maureen works with a range of issues including anxiety, depression, relationship problems, past trauma and problems stemming from childhood abuse, work stress, and issues around self-esteem. In addition, she works with clients who struggle with weight issues and who want help with breaking old habits and changing unwanted patterns of behaviour around food. Maureen has a longstanding interest in meditation and mindfulness practices, which she incorporates in her work when appropriate.

Maureen is a member of the New Zealand Psychological Society and a provisional member of The New Zealand Association of Psychotherapists

Stacey Graham

Health Psychologist

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Stacey’s training covers all aspects of well-being related to injury, illness and disease. Stacey treats a wide range of psychological issues, including anxiety, depression, trauma, relationship issues, and sports psychology, as well as adjustment and general coping strategies for a variety of life situations. He has worked with people across the life span, including children, adolescents and young adults, and this places him in a good position to understand some of the developmental issues which can contribute to, or exacerbate responses in crisis situations. Stacey currently works across the Manawatu and Horowhenua and this has provided him with the opportunity to work within a number of communities and also within a number of organisational cultures. He has worked with a range of cultures and ethnicities, and understands the need to be sensitive to individual differences and the need to work within different world-views as appropriate and necessary.

Alta Rens


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Alta qualified as a counselling psychologist in South Africa where she ran a practice working with both adults and children. She worked with corporations in promoting wellness and for strengthening intergroup relations. Her skill base extended to learning and behaviour difficulties experienced by children while working as a school psychologist in the USA. Specialist training included providing services for children with autism and doing neuropsychological assessment and rehabilitation. She moved to New Zealand in 1998 to work as an educational psychologist for the Ministry of Education. In this capacity, she worked with teachers, parents and children in managing behavioural difficulties and implementing remedial learning programmes. Her interest in trauma led her to join a small team working with children’s early trauma experiences and enabling parents and teachers to manage their challenging behaviour. Specializations include assessment, including neuropsychological assessment, and working with a range of mental health difficulties that arise from trauma and challenging developmental experiences. An eclectic range of person-centred therapeutic skills are used including Acceptance and Commitment, Mindfulness, Narrative, Cognitive Restructuring, and working with schema.

Jaimee Coles


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Jaimee is a registered psychologist who has a broad range of interests in working with issues related to health and psychological well-being. She has skills in working with depression, anxiety, pain management, trauma and addictions. She enjoys working with multicultural clients. Her work experience is varied and has included working with the Department of Corrections. Jaimee has also worked in community settings delivering individual, group and family therapy to different age groups presenting with issues ranging from anxiety and depression to marital discord and trauma. The treatment approaches she uses vary and depend on several factors. These mainly include the age, personality, preference and family situation of the client as well as their presenting issues.

Hazel Cheals


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Hazel is a registered Psychologist who trained and worked in Outback Australia before returning home. Involved in the Education sector she has worked extensively with youth from both a forensic and mental health perspective, including working with their parents or caregivers to develop empathy and support for the young people and family. She has worked alongside a number of community organisations and is comfortable working with a range of cultures and ethnicities. Hazel has skills in working with depression, anxiety, pain management, trauma and abuse and uses an eclectic range of therapies including CBT. The therapeutic approach may vary depending on several factors, these may include, age, personality of client or familiar others, family situation and presenting issues. Hazel is able to provide assessment for clients who have experienced sexual abuse or physical abuse and provide help to treat the resulting difficulties that arise, cognitive, behavioural, emotional and social.

Hazel is a member of the New Zealand Psychological society.

Anurag Nair

Accounts Manager

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Anurag is the newest addition to our team and handles all of our accounts from invoicing through to payments. Anurag also assists with other aspects of the administrative running of the company.

Jackie Leathard


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Jackie is the mainstay of the practice and ensures that everything runs smoothly. She answers questions, makes appointments and makes sure that everyone is welcomed and made comfortable.

Anita Beasley

Administrative Coordinator – ISSC

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Anita coordinates between ACC case managers, therapists and clients to provide an effeicient and smooth running sensitive claims service. Anita does her best to make this process easy for everyone involved.

Sarah Ducommun

Administrative Coordinator – Pain

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Sarah coordinates between ACC case managers, therapists and clients to provide an efficient and smooth running pain management service.

Other Associated Professionals

We also work alongside the following groups:

The Back Institute (TBI)
This is a physiotherapy based practice with a branch in Palmerston North. They use orthopaedic surgeon designed rehabilitation programs for those with back pain, as well as a wide range of other physiotherapy. They have a top of the range rehabilitation gym called U-Kinect which is shared with UCOL.

Psychiatrists and other medical specialists
We have two psychiatrists who also work alongside the rest of our team in order to ensure that the best possible assessment, diagnostic and treatment advice can be provided to our clients.